• Hardware Support: Assemble, install, diagnose, and repair desktop computers, laptops, mobile devices, printers, scanners, and peripherals. • Software & OS Administration: Deploy, update, and troubleshoot operating systems (Windows, macOS, Linux) and corporate applications (Microsoft 365, Outlook, antivirus tools). • User & Account Management: Handle user onboarding and offboarding, manage Active Directory accounts, configure DNS/DHCP settings, and perform password resets. • Ticketing & Incident Resolution: Respond to desk-side and remote support requests via helpdesk systems (such as ServiceNow or Jira), documenting solutions and escalating complex network or server issues. • System Imaging & Patch Management: Create and test workstation images, apply security patches, execute routine backups, and track IT hardware inventory.